Upgrades

What is an upgrade?

Upgrades are new versions of the program. For the majority of our programs, you can get an upgrade for free during a specified time period, if you are a registered user. Click here to see the upgrade terms for every software title.

Please save the file in a safe place before your free upgrade term expires. If your free upgrade term has expired, we cannot supply you with the newest version.

What does "12 months upgrade" mean?

"12 months upgrade" means, you will get new versions of the program and technical support for free during 12 months after you purchased the software. This term has nothing to do with using the software you bought - you can use it as long as you want.

Registered users receive notifications about every new release, during the entire length of the free upgrade period. We don't send these notifications immediately after we release a new version. We usually do it a few weeks after the release, so our users won't have to deal with possible software problems.

If your e-mail address has changed and you had not informed us about it, you won't get any notifications about new releases. Use our online form to provide us with your new e-mail address.

Please save the file in a safe place before your free upgrade term expires. If your free upgrade term has expired, we cannot supply you with the newest version.

I am a registered user. How do I get the new version?

If your free upgrade term has not expired, you will receive notifications about every new release and instructions on how to get it. We don't send these notifications immediately after we release a new version. We usually do it a few weeks after the release, so our users won't have to deal with possible software problems. If you didn't get a notification within a reasonable period of time after a new version is released, this probably means that your e-mail address in our database is outdated. Use our online form to provide us with your new e-mail address.

If your free upgrade term has expired but you want to get the latest version, you can buy the new version of the program at a discount. For the majority of our programs, we offer a 25% discount for the previously registered users. To get your discount, please fill out the form here.

I am a registered user, but my free upgrade term has expired. Should I buy the software again to get the newest version?

If your free upgrade term has expired but you want to get the latest version, you can buy the new version of the program at a discount. For the majority of our programs, we offer a 25% discount for the previously registered users. To get your discount, please fill out the form here.

Click here to see the upgrade terms for every software title

Back to support page

Page top