The demo version does not have the registration option. When you buy the program, you will get instructions of how to register.

We usually send registration codes via e-mail within two business days after your order is processed. If you have not received your registration within two business days *, please contact us via online form.

* if you paid via PayPal system, it can take up to 5 working days for Paypal e-checks to clear.

Most of our products are sold via SWREG registration service, which lets you pay not only with a credit card, but also with:

• ACH with Proforma Invoice
• Wire transfer with Proforma Invoice (including SWIFT)
• US or UK checks with Proforma Invoice
• PayPal

For several products, we have reseller partners who offer a wide range of payment methods, including local bank transfers. Click here for more information.

For several products, we have reseller partners who offer a wide range of payment methods, including local bank transfers. Click here for more information.

After you buy a product, you automatically get a message that contains URL for your receipt. Or, you will be prompted to go to your receipt URL at the end of the ordering process. The registration services we work with, do not send paper invoices.

Please note that the charge will appear on your bill not from "Two Pilots", but from the registration service you used for buying the software.

If you misplace your receipt URL, you can find it by the following way:

• Find out which registration service you used to pay for the product.
   
• If you used SWREG registration service, go to http://cardquery.com. If you visit that website, you can also prepare and print out a receipt. This is valid for credit card payments only.
   
• If you used RegNow registration service, go to http://www.regnow.com/cs/orderStatus. At that link, you will be asked to enter the last 5 digits of your credit card number and your email address to reach the receipt. If you did not pay by credit card then please contact RegNow at orders@regnow.com.

This method is available if you pay via SWREG registration service that is used for the majority of our products. Just select a payment method (ACH, Wire transfer or US/UK check) when placing your online order, you will then be able to print an invoice and get instructions on the correct bank account to pay.

The registration service we use does not accept true Purchase Orders. You still need to pay before receiving the product. So you can place an order which gives an 'invoice' and have your accounting department cut the payment.

You can send one wire transfer for two orders, you just need to ensure that BOTH order numbers are included in the subject title. Note that you do not have to pay an additional wire transfer processing fee (for each order separately); you only have to pay it once, for a single wire transfer.

Downloading is the process of copying a program file from one computer to another across the internet. When you download a program from our web site, it means you are copying it from the author or publisher's web server to your own computer. This allows you to install and use the program on your own machine. Read more...

To recover broken downloads and avoid download errors, as well as to prevent various errors related to the use of different downloading applications, please use our dPilot, a free download manager. If dPilot doesn't help, contact us.

Please try to download the file one more time (delete the previously downloaded corrupted file first).

We recommend that you use dPilot, a free download manager. It helps you recover broken downloads and avoid download errors. If nothing helps, please contact us.

Please check your Internet connection. Try to download a file from any other server and see if it works. If the connection is OK, try downloading the file from our server in 10 or 15 minutes, as temporary download problems may happen from time to time.

Make sure that you use the link correctly. Do not type the link manually into your browser window. Use "Copy" and "Paste" commands. Important! - Our links are case-sensitive.

Windows XP/SP2 has features to warn you about downloading or opening files which might have been altered. When you are downloading Two Pilots products from the Two Pilots website no such risk arises, since no other party has had any opportunity to tamper with them. You may use them safely.

Upgrades are new versions of the program. For the majority of our programs, you can get an upgrade for free during a specified time period, if you are a registered user. Click here to see the upgrade terms for every software title.

Please save the file in a safe place before your free upgrade term expires. If your free upgrade term has expired, we cannot supply you with the newest version.

"12 months upgrade" means, you will get new versions of the program and technical support for free during 12 months after you purchased the software. This term has nothing to do with using the software you bought - you can use it as long as you want.

Registered users receive notifications about every new release, during the entire length of the free upgrade period. We don't send these notifications immediately after we release a new version. We usually do it a few weeks after the release, so our users won't have to deal with possible software problems.

If your e-mail address has changed and you had not informed us about it, you won't get any notifications about new releases. Use our online form to provide us with your new e-mail address.

Please save the file in a safe place before your free upgrade term expires. If your free upgrade term has expired, we cannot supply you with the newest version.

If your free upgrade term has not expired, you will receive notifications about every new release and instructions on how to get it. We don't send these notifications immediately after we release a new version. We usually do it a few weeks after the release, so our users won't have to deal with possible software problems. If you didn't get a notification within a reasonable period of time after a new version is released, this probably means that your e-mail address in our database is outdated. Use our online form to provide us with your new e-mail address.

If your free upgrade term has expired but you want to get the latest version, you can buy the new version of the program at a discount. For the majority of our programs, we offer a 25% discount for the previously registered users. To get your discount, please fill out the form here.

If your free upgrade term has expired but you want to get the latest version, you can buy the new version of the program at a discount. For the majority of our programs, we offer a 25% discount for the previously registered users. To get your discount, please fill out the form here.

Yes, we offer discounts for Educational institutions and non-profit organizations for the following software:

• Form Pilot Home
• Form Pilot Pro
• Form Pilot Office
• Form Pilot for Mac
• Spool Pilot for Mac

Yes, you can.

Multiple license discounts are available for Form Pilot Home, Form Pilot Pro, Form Pilot Office, and Spool Pilot for Mac software.

If you are interested in any other software title, please contact us.

In this case, we can give you a discount for some of our programs. Contact us for details.

If your free upgrade term has expired but you want to get the latest version, you can buy the new version of the program at a discount. For the majority of our programs, we offer a 25% discount for the previously registered users. For more information how to get the discount, contact us via online form.